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Returns & Refunds

If you've purchased online and changed your mind, or there's a problem with your order, you'll find the answers below.

If you need to return an item, please complete our Returns Form at the bottom of the page to help us process your return as quickly as possible once your item arrives with us. Don’t forget to include your name and order number inside your returns parcel so we can identify and process your return promptly.

What is your returns & exchange policy?

Changed your mind? Most items purchased online can be returned for a refund within 14 days of receiving your order. Items must be unused, in their original condition and returned with all original packaging, tags and ...
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Questions, Answered

Everything you need to know about returns, refunds & exchanges.

Question

When will I receive my refund?

Once your return has arrived with us, we'll check the item and process your refund using your original payment method...
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Question

Can I return something I bought in one of your shops?

Our online and in-store returns policies are different. This page applies to purchases made through maplegifts.co.uk....
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Question

Where do I send my return?

Please return any unwanted items to Maple, 53 John Street, Porthcawl, CF36 3AY
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Question

My parcel hasn't arrived. What should I do?

Your tracking information will be sent to you once your order has been dispatched. If your parcel hasn’t arrived with...
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My order arrived damaged. What should I do?

We're sorry if your order arrives damaged. Please contact us by phone or email as soon as possible after receiving yo...
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Question

Can I exchange an item?

We do not offer exchanges for change-of-mind returns. If you require a different size, colour or product, please retu...
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Question

Do I have to pay to return an unwanted item?

For unwanted items or items you've changed your mind about, return postage is your responsibility. If an item is faul...
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Question

How do I return something?

Returning an unwanted item is simple. Please complete our Returns Form with your name, order number, contact details ...
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