How do I return something?

Returning an unwanted item is simple:

1. Complete our Returns Form.
Include your name, order number, contact details and the reason for your return.

2. Pack your item securely.
Please make sure the item is unused, in its original condition and has all original packaging and labels.

3. Send it to us.

Maple 
53 John Street
Porthcawl
CF36 3AY

4. Keep your proof of postage.
We recommend using a tracked service as we cannot be responsible for items lost or damaged while being returned to us.

Returning a faulty or damaged item:

Damaged items

We're sorry if your order arrives damaged.

Please contact us by phone or email as soon as possible after receiving your order so that we can help resolve the issue. We may ask you to provide photographs of the damaged item and packaging to help us assess what has happened.

We may require the damaged item to be returned to us. Where the item is faulty or damaged, we will cover the cost of returning it either by providing an EVRI label or covering your cost of sending it back up to the value of £3.99.

Depending on the circumstances and your statutory rights, we may offer a replacement or refund.

Please keep the original packaging and the item until we have advised you what to do.

Faulty items

If an item is faulty or develops a fault, please contact us by phone or email as soon as possible and tell us your order number and details of the problem.

We can offer a replacement or full refund within 30 days of receipt of your order. 

We may ask you to provide photographs or return the item to us so that we can assess the fault. We will cover the reasonable cost of returning faulty goods either by providing an EVRI label or covering your cost of sending it back up to the value of £3.99.