My order arrived damaged. What should I do?

We're sorry if your order arrives damaged.

Please contact us by phone or email as soon as possible after receiving your order so that we can help resolve the issue. We may ask you to provide photographs of the damaged item and packaging to help us assess what has happened.

We may require the damaged item to be returned to us. Where the item is faulty or damaged, we will cover the cost of returning it either by providing an EVRI label or covering your cost of sending it back up to the value of £3.99.

Depending on the circumstances and your statutory rights, we may offer a replacement or refund.

Please keep the original packaging and the item until we have advised you what to do.