My parcel hasn't arrived. What should I do?

Your tracking information will be sent to you once your order has been dispatched. If your parcel hasn’t arrived within the expected delivery timeframe, or your tracking shows that it has been delivered but you haven’t received it, please contact us as soon as possible.

Once your order has left Maple, it is with Royal Mail for delivery, so unfortunately we have limited control over the parcel while it is in transit. Please allow the full expected delivery timeframe before contacting us, as we may need to wait for Royal Mail to provide an update. If there is a delivery issue, we will contact Royal Mail on your behalf and investigate the whereabouts of your parcel.

Need help with your delivery?
📞 01656 784200
📧 info@maplegifts.co.uk

We'll do everything we can to help and will keep you updated once we receive further information from Royal Mail.